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Financial Conduct Authority
This site has been complied in accordance with the rules regulated by
the Financial Conduct Authority.
To access the FCA's site click here..
We're sorry you've felt you need to complain but letting us know when you're unhappy gives us the opportunity to
put matters right for you and improve our service for everybody.
For further information on how we can put things right please click on the link to see our Complaints Brochure
Treating Customers Fairly
One of the statutory objectives of the Financial Conduct Authority is that all firms must have regard to the information needs of its customers and treat their customers fairly.
In addition the Financial Conduct Authority has set out guidance on how firms can evidence that they are treating their customers fairly by way of ensuring that firms do not impose any barrier to customers making a complaint.
We seek to ensure that our handling of any customer complaint follows these rules and expectations and are inherent within our processes and procedures.
You are advised that you can decide at any point during the investigation of your complaint to exercise your right to refer the matter to the Financial Ombudsman Service.
Financial Ombudsman Service
The Financial Ombudsman Service Exchange Towers London
Open 8am to 8pm, Monday to Friday
9am to 1pm Saturday
0800 0 234 567 - free for people phoning from a fixed line or mobile
0300 123 9 123 - calls to this number cost no more than calls to 01 & 02 numbers